Before You Submit a Ticket

A little preparation goes a long way. The teams who get the fastest resolutions are the ones who give us clear context upfront - not because we need it to get started, but because it lets us skip the back-and-forth.

• Confirm your plan coverage. Response times and available channels vary by tier. Check the Support Plans section if you're unsure what's included.

• P1 tickets get immediate attention during your plan's covered hours. For critical issues outside covered hours, Relentless Support provides continuous 24×7 coverage.

• Not sure if it's a Nebul issue? Submit a ticket anyway. Reach us directly at support@nebul.io and we'll help you isolate the root cause.