Open WebUI FAQ

Common questions about our Managed Open WebUI deployment for AI chat interfaces on NeoCloud.

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I need a managed AI chat interface. Is that available?

Yes. Open WebUI is deployed on a dedicated cluster. You have full control over the deployment.

I want to connect to external LLM providers. Is that supported?

Yes. Open WebUI supports OpenAI-compatible inference endpoints. You can connect to any provider that exposes an OpenAI-compatible API.

I want to integrate with my identity provider for SSO. Is that possible?

Yes. Keycloak OIDC integration is supported.

I want to control who has access to the platform. How does user management work?

You manage users directly within Open WebUI. User signup can be disabled so that only admin-created accounts have access.

I need RAG (Retrieval-Augmented Generation) with document search. Is that supported?

Yes. RAG is supported via an integrated Qdrant vector database.

How is data stored?

Data is stored in a managed PostgreSQL database with PgBouncer for connection pooling.

Are backups available?

Yes. Velero is used for cluster-level backups, and full/differential backups are available for the PostgreSQL database.

I want to use my own domain. Is that possible?

Yes. Custom domains are supported with automated TLS certificates via cert-manager.

I want GPU nodes for local inference. Is that available?

Not supported in the current infrastructure.

I want to scale the deployment. How does that work?

Scaling is manual via the Cloud Services team.