Managed Databases — Service Terms
Version 1.0 — April 2026
These Service Terms are an integral part of the NeoCloud Master Agreement and define the specific terms for the Managed Database services.
1. Service Description
NeoCloud provides managed database services deployed on dedicated k0s clusters. Each database instance is isolated per customer.
PostgreSQL
Managed PostgreSQL via the Percona Operator with the following features:
- PostgreSQL 16.8 (version selectable)
- PgBouncer connection pooling
- Full and differential backups (PGBackRest)
- Encryption at rest via NetApp NVE (XTS-AES-257)
- Encryption in transit via TLS
- Extensions available upon request (pg-vector, pg_cron, etc.)
Valkey
Managed Valkey (Redis-compatible) in-memory data store:
- Valkey 8.1.4 (version selectable)
- Cluster mode with 16,384 hash slots
- High availability with 6+ nodes (3 primaries + 3 replicas)
- 3-node clusters provide sharding only, not HA
- Configurable backup policies
Qdrant
Managed Qdrant vector database:
- Qdrant 1.13.6 (version selectable)
- Dedicated instance per customer
- Configurable backup policies and HA
MongoDB (FerretDB)
Managed MongoDB-compatible database via FerretDB:
- MongoDB wire protocol compatibility
- Backed by PostgreSQL
- Full and differential backups via underlying PostgreSQL infrastructure
2. Pricing Dimensions
| Dimension | Unit | Description |
|---|---|---|
| Database instance | Per instance / month | Based on configuration (CPU, RAM) |
| Storage | Per GB / month | Database storage volume |
| Replicas | Per replica / month | Additional replicas for HA |
Refer to the NeoCloud price list for current rates.
3. Customer Responsibilities
- Application-level data management and query optimization
- Defining backup frequencies in coordination with the Cloud Services team
- Managing database users and permissions within the database
4. Limitations
- Self-service provisioning is not supported in the current infrastructure
- Scaling without downtime is not supported in the current infrastructure
- Customer-facing database metrics are not supported in the current infrastructure
- Custom PostgreSQL extensions are not supported
- Bring-your-own encryption keys are not supported
- Valkey sentinel mode (non-sharded HA) is not available
5. Definitions
| Term | Definition |
|---|---|
| Instance | A single database deployment consisting of one or more nodes |
| Replica | An additional copy of the database for high availability or read scaling |
| Differential Backup | A backup that captures only changes since the last full backup |